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Urgent Care Front Desk Associate

Castle Rock, CO 80104

Posted: 05/31/2023 Job Types: Temp To Perm Category: Medical Assistant Job Number: 772977 Pay Rate: $17.00 - $19.00 DOE Position / Certification: Med Assist Specialty: Urgent Care State / Search: Colorado

Job Description

Want to find a career with a fantastic family practice that offers urgent care as a Front Desk Associate? Look no further!

A local family care practice that offers urgent care is seeking a Front Desk Associate to join its growing team. As the Front Desk Associate, you will work alongside some of the best providers and management teams in the Castle Rock, CO area. 

As the Front Desk Associate, your duties will include:

  • Greet patients and visitors in a warm and friendly manner, creating a welcoming atmosphere at the front desk.
  • Register new patients, collect necessary personal and insurance information, and update existing patient records accurately in the electronic medical records (EMR) system.
  • Verify insurance coverage and obtain necessary authorizations for services rendered.
  • Schedule patient appointments, ensuring optimal utilization of clinic resources and efficient patient flow.
  • Answer incoming phone calls, address inquiries, and provide information regarding clinic services, operating hours, and general medical inquiries.
  • Manage patient queues, ensuring patients are attended to promptly and maintaining a smooth flow of operations.
  • Collect copayments, deductibles, and outstanding balances from patients, ensuring accurate recording and reconciliation of financial transactions.
  • Coordinate with medical staff and clinical teams to ensure timely patient triage, directing patients to appropriate healthcare professionals based on their condition.
  • Maintain cleanliness and organization of the front desk area, including managing patient forms, brochures, and informational materials.
  • Collaborate with medical billing personnel to resolve any billing-related issues and assist in the accurate coding of medical procedures.
  • Handle patient concerns and complaints with empathy, escalating complex issues to the appropriate supervisor or manager.
  • Assist with administrative tasks such as filing, data entry, and supply inventory management as needed.
  • Adhere to clinic policies, procedures, and regulatory requirements, ensuring compliance with privacy and confidentiality guidelines (HIPAA).

Great training, atmosphere, and staff are just some of the perks of joining this team and so is this below. 

  • Health/Dental/Vision benefits 
  • Great Paid Weekly
  • Colorado Savings Plans
  • Monday - Friday Schedule; Rotational Saturdays

Job Requirements


  • Medical Assistant Diploma, Certification, or Registration
  • Ability to pass drug screening 
  • Ability to pass a background check 
  • Evenings and weekend availability

Additional Information

About WSi Healthcare Personnel

We were recently awarded by ClearlyRated for ‘Best in Staffing for talent’ in 2023. WSi has been committed to providing complete job placement services in healthcare to the western region since 1988 while providing the best for both our candidates and clients. Due to the outstanding placement services, pay rates, and opportunities, healthcare professionals trust their careers to WSi. Contact WSi Healthcare Personnel today for more information on how you can join our esteemed team of healthcare professionals.

Referral Bonus Program

Even if you are not currently needing assistance, if you know of other qualified healthcare workers seeking employment opportunities please pass on my contact information.  Once they become active and have worked at least 40 hours on our payroll, we will send you a $250 referral bonus.  There is no limit to the number of people you can refer.

WSi Healthcare is an Equal Opportunity Employer. We are also a Drug-Free Workplace and will require all candidates to submit to a pre-employment screening test prior to employment.  Should you need reasonable accommodations to complete the application process, please contact us for assistance.

Meet Your Recruiter

Deninzon Montoya
Account Manager

Deninzon works as an Account Manager/Recruiter and has been in the recruiting industry for a year, specializing in clinical and administrative roles. Their favorite part of working at WSi Healthcare is that he gets to connect with people on a personal level, help them realize their potential, and place those same people in perfect jobs. Contact Deninzon today to talk about several long-term career opportunities!

WSi Healthcare Personnel staffs over 30 medical positions ranging from Medical Receptionist, Medical Assistants, Therapists, Pharmacists, Radiology and Nursing.

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