Mental Health Technician

As a valued member of the interdisciplinary treatment team, the Mental Health Technician provides direct behavioral health support to clients in an acute care setting. This role is essential in maintaining a safe, therapeutic environment while supporting clients through daily care, crisis intervention, and treatment engagement.

The ideal candidate is compassionate, observant, calm under pressure, and committed to delivering high-quality patient care.

Key Responsibilities

Safety & Client Monitoring

• Maintain a safe and therapeutic environment for clients and staff
• Conduct routine safety checks, including Q15 rounds, one-to-one observations, and contraband monitoring
• Identify and report clinical or environmental risks promptly
• Complete all required safety documentation accurately and timely

Client Admissions & Orientation

• Assist nursing staff with client admissions and intake procedures
• Inventory personal belongings and complete admission documentation
• Orient new clients to unit expectations, schedules, and procedures

Therapeutic Client Support

• Build professional, therapeutic relationships with clients while maintaining appropriate boundaries
• Utilize verbal de-escalation techniques during behavioral crises
• Apply Handle With Care interventions when trained and appropriate
• Support clients with activities of daily living and emotional support needs

Group Facilitation

• Facilitate evidence-based psychoeducational and skills-based groups aligned with treatment goals
• Accurately document attendance and participation in the Electronic Medical Record (EMR)

Visitation Coordination

• Supervise and monitor client visitation activities
• Ensure all required consents and documentation are completed
• Communicate visitation concerns to the charge nurse as needed

Clinical Support Duties

• Obtain and document vital signs as delegated by nursing staff
• Assist with discharge planning, crisis planning, patient education, and follow-up care coordination
• Monitor and document nutritional intake and report concerns appropriately

Documentation & Compliance

• Complete incident reports, safety documentation, and all required records according to organizational standards
• Participate in mandatory trainings, team meetings, and supervisory sessions
• Support unit operations and additional shift responsibilities as assigned

Team Collaboration

• Foster a positive, collaborative work environment across the treatment team, organization, and community partners
• Contribute to a culture of professionalism, accountability, and compassionate care

#IND123

Qualifications and Skills

• Education:

  • Bachelor’s degree in Psychology, Sociology, Social Work, or a related field preferred, or

  • High school diploma (or equivalent) with relevant lived experience, such as:

    • Personal recovery experience from mental illness or addiction, combined with formal training in behavioral health support, or

    • Experience supporting a family member with mental illness or substance use disorder, along with knowledge of behavioral health systems.

• Experience: Minimum one year in acute care or community/inpatient behavioral health settings preferred.

• Skills:

  • Strong written and verbal communication with accurate documentation ability.

  • Basic computer proficiency, including EMR documentation (25+ WPM).

  • Effective collaboration in a multidisciplinary team setting.